Safe And Trusted Waste Collection Service.
| Contact Us
info@canberrarubbishremovalsgroup.com.au
6230 04 49
Home
Services
Household Rubbish Removal
Commercial Rubbish Removal
What We Do
Same Day Rubbish Removal
Property Clearance
FAQs
About Us
Request Pickup
FAQs
What Are You Looking For?
General Questions
What types of waste do you collect?
We collect a variety of waste, including household rubbish, construction debris, green waste, furniture, electronics, and more.
Do you charge by the weight or volume of the rubbish?
We charge based on the volume of waste, usually measured in cubic meters.
Are there any items you cannot collect?
We cannot collect hazardous waste, such as chemicals, asbestos, or biohazardous materials.
What is the process of rubbish removal?
After you book, we send a team to your location to assess and remove the waste. We then dispose of it responsibly.
Household Waste
Do I need to sort the rubbish before you pick it up?
It’s not necessary, but sorting your waste into categories can help us remove it more efficiently.
Will you remove hazardous household waste?
No, we cannot remove hazardous materials like paints, oils, or chemicals. Please check with a specialized service for such items.
Can I book a rubbish removal for just one item?
Yes, you can book a removal for as little as one item.
Do you collect mattresses?
Yes, we can remove old mattresses and box springs.
Commercial Waste
Can you help with waste management for a retail store?
Yes, we offer waste management services tailored for retail stores, including waste removal and recycling.
Do you offer regular waste collection for businesses?
Yes, we provide scheduled collections for businesses on a weekly, fortnightly, or monthly basis.
Can you remove construction and demolition waste?
Yes, we collect small construction debris, including bricks, timber, and concrete.
Can you handle hazardous waste from a commercial site?
We do not handle hazardous waste, but we can recommend specialized services for such materials.
Pricing & Payment
Can I pay for the rubbish removal service in installments?
Currently, we do not offer installment payments, but you can pay in full upon completion of the service.
Is there a minimum charge for rubbish removal?
Yes, we have a minimum charge for small collections, but larger collections are priced based on volume.
Is there an extra charge for after-hours collection?
There may be an additional charge for after-hours or weekend collections.
Do you offer discounts for large waste removal jobs?
Yes, we provide discounts for large volumes of waste or repeat business.
Can I get an estimate before booking?
Yes, we provide free quotes before you commit to our services.
Are there any hidden charges?
No, we offer transparent pricing and will inform you of all charges before the service is completed.
Scheduling & Availability
How soon can you come to pick up my rubbish?
We offer same-day or next-day services depending on availability in your area.
Can I schedule a collection on weekends?
Yes, we offer weekend collections for your convenience.
Do you offer emergency waste removal services?
Yes, we provide emergency services for urgent waste removal needs.
Can I reschedule my collection if I’m unavailable?
Yes, you can reschedule your rubbish removal service at no extra cost with sufficient notice..
What happens if I miss my scheduled collection time?
If you miss your scheduled collection, you can rebook the service, but additional fees may apply.
How do I know when the rubbish collection team will arrive?
We provide a time window for the team’s arrival and can update you if there are any delays.
Is there a limit to the amount of rubbish I can book for removal?
We can handle both small and large collections. However, larger jobs may require multiple trips or an assessment.
Special Waste Disposal
Do you collect hazardous waste?
We do not collect hazardous waste like chemicals or asbestos, but we can direct you to the appropriate services.
Can you remove asbestos?
No, we are not licensed to handle asbestos removal. Please contact an asbestos removal specialist.
Can you remove liquid waste?
We do not collect liquid waste. Please consult a specialized waste disposal service for such materials.
Do you accept paint or paint cans?
We do not collect liquid paint, but empty or dry paint cans are accepted for disposal.
Can you dispose of used tires?
Yes, we can remove old tires, but additional fees may apply due to recycling regulations.
Can you collect medical waste?
We do not handle medical waste, but we can provide advice on how to dispose of it properly.
Do you accept car batteries?
Yes, we accept car batteries and ensure they are disposed of in an environmentally friendly manner.
Can you remove large items like hot tubs or pools?
Yes, we can remove large bulky items like hot tubs, pools, and other oversized waste.
Can you help dispose of old documents or files?
Yes, we can help with document disposal, including shredding and recycling.
Environmental Impact
How do you ensure waste is disposed of responsibly?
We prioritize recycling and work with certified facilities to ensure your waste is disposed of responsibly.
How much of the waste you collect is recycled?
We recycle up to 80% of the waste we collect, depending on the type of waste.
Are your services environmentally friendly?
Yes, we aim to minimize the environmental impact of our services by recycling and using eco-friendly disposal methods.
Do you offer composting services for garden waste?
While we don't directly offer composting services, we ensure that garden waste is disposed of in an eco-friendly manner.
Customer Support & Assistance
What should I do if my rubbish wasn’t collected?
If your rubbish wasn't collected, please contact our customer support, and we'll resolve the issue as soon as possible.
How can I get in touch with customer service?
You can reach our customer service via phone, email.
Do you have a customer support line?
Yes, we have a dedicated customer support line for assistance with bookings and enquiries.
Can I get a refund if I’m not satisfied with the service?
If you’re not satisfied, please contact us, and we’ll work to resolve the issue or offer a refund if necessary.
How do I file a complaint?
Complaints can be filed through our customer support, and we’ll address your concerns promptly.
Do you offer support for large projects, like house clearances?
Yes, we specialize in large projects like house clearances and offer full support from start to finish.
Do you have a loyalty program for repeat customers?
Yes, we offer discounts and special deals for loyal customers.
Can I modify my booking after it’s been confirmed?
Yes, you can modify or reschedule your booking with prior notice.
Special Offers & Promotions
Can I negotiate the price if I have a lot of rubbish?
We offer competitive pricing, and you can discuss the cost for large jobs to get the best deal.
Do you offer charity donations for unwanted goods?
Yes, we can arrange to donate reusable items to charity when possible.
Are there any discounts for charities or non-profits?
Yes, we offer discounted rates for charities and non-profit organizations.
How do I get the best deal on rubbish removal?
Booking early, bundling services, and taking advantage of promotions can help you get the best deal.
Insurance & Liability
Are your rubbish removal services insured?
Yes, our team is fully insured for your peace of mind.
What if there’s accidental damage during rubbish removal?
In the unlikely event of damage, we have insurance to cover any accidents or property damage.
Do you have public liability insurance?
Yes, we are fully covered by public liability insurance.
Do I need to be present during the rubbish removal?
It’s not necessary to be present, but we recommend it to ensure everything is collected as required.
Do you cover damage to my property during rubbish collection?
Our team is trained to handle your property with care, but if there’s damage, we’ll work to resolve it.
Do you provide compensation for any missed collections?
If a collection is missed, we will prioritize a re-scheduled pick-up or compensation if required.
What if my waste isn't properly sorted?
We will sort the waste for you but may charge a sorting fee for heavily mixed loads.
Does my home insurance cover the rubbish removal service?
Usually, your home insurance doesn’t cover the cost of rubbish removal, but our service is fully insured to handle your waste safely.
